Terms of service

Terms and Conditions of Sale

These Terms of Service govern your use of this website and purchases from ARK Fragrances.

By accessing this website or placing an order, you agree to be bound by these terms.

1. Business Information

This website is operated by:

Business name: ARK Fragrances
Legal entity: Ark Fragrances LLC
Registered address: 2800 E Enterprise Ave ste 333
Company number: A115445
Email: contact@arkfragrance.com

UK online sellers must provide certain business and contract information before customers place an order.

2. Eligibility

By placing an order, you confirm that:

you are at least 18 years old;
you are legally capable of entering into a binding contract;
the information you provide is accurate and complete;
you are purchasing for personal use and not for unauthorised resale.

We reserve the right to refuse or cancel orders at our discretion, including suspected fraud, unauthorised resale, payment risk, abuse of promotions, stock errors or compliance concerns.

3. Products

We make reasonable efforts to describe and display our products accurately.

However, product images, colours, packaging, batch appearance and presentation may vary due to lighting, screen settings, production changes or natural variation.

Fragrance perception is subjective. We do not guarantee that a fragrance will meet individual preferences, expectations, skin chemistry, longevity expectations or projection expectations.

4. Product Use and Safety

Our fragrances are for external use only.

Do not ingest. Avoid contact with eyes, broken skin, irritated skin, mucous membranes and sensitive areas. Keep away from children, pets, heat, sparks, flames and direct sunlight.

You are responsible for checking the ingredients, allergens and suitability of the product before use.

We are not liable for reactions, sensitivity, misuse, improper storage or use contrary to instructions, except where liability cannot be excluded by law.

5. Prices and Payment

Prices are shown in the currency displayed at checkout.

We reserve the right to change prices, correct errors, withdraw products or cancel orders affected by pricing, stock, technical or payment errors.

Payment must be received in full before dispatch.

6. Promotions and Discounts

Promotions, discount codes and offers are subject to availability and may be amended, suspended or withdrawn at any time.

Discounts cannot be applied retrospectively unless we agree in writing.

We reserve the right to cancel orders where promotional abuse, code misuse or technical error is suspected.

7. Order Acceptance

An order confirmation email does not guarantee acceptance of your order.

A contract is formed only when we dispatch the goods, unless we state otherwise.

8. Liability

To the fullest extent permitted by law, we are not liable for:

indirect or consequential loss;
loss of profit, revenue, opportunity or goodwill;
delivery delays outside our control;
customs issues or import restrictions;
misuse, incorrect storage or unauthorised resale of products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim, except where liability cannot legally be limited or excluded.

9. Force Majeure

We are not responsible for failure or delay caused by events outside our reasonable control, including courier disruption, customs delays, strikes, weather, war, terrorism, pandemic, supply chain disruption, technical failure or regulatory changes.

10. Intellectual Property

All content on this website, including images, text, branding, logos, product names, product design, bottle presentation, packaging design and creative assets, belongs to ARK Fragrances or its licensors.

No content may be copied, reproduced, modified, distributed or used commercially without written permission.